Telecom

Telecommunication

Telecom companies benefit from outsourcing as it helps them manage cost pressures, get specialized resources, and optimize existing investments while establishing a flexible strategy to retain existing customers and acquire new customers.

At PanAmericom, we help telecom companies unlock the true potential of their value chain. Our telecom outsourcing solutions, delivered from our contact centers around the globe, bring you a range of BPO services including call center outsourcing, finance and accounting outsourcing, billing operations outsourcing as well as other non-core processes.

Global Delivery Model

With a multi-locational and global agent model, PanAmericom always provides you with the best options. We create a flexible delivery network that allows clients to tap the right skills and services at the right price whenever available: onshore, near-shore or offshore.

Multilingual Support

PanAmericom offers you the best in linguistic support, as per your business needs. Our expertise in English, Spanish and French can help you transcend geographic barriers in terms of achieving your business goals.

Cost effective and scalable results

PanAmericom enables significant cost savings to our telecom clients by 40 - 60%. Continuous improvements in productivity, automation and process improvement contributes to additional savings.

Value addition & transformational improvement: We increased our operational efficiency and improved our performance delivery consistently with our domain knowledge, customer-centric approach and technology focus.

Our Services

Customer Acquisition

  • Order taking
  • Order fulfillment
  • Contract management
  • Lead generation
  • Outbound sales
  • Sales analytics
  • Cross-selling and up-selling analytics

Operations and CRM

  • Inbound contact center
  • Logging and monitoring service requests
  • Churn reduction
  • Usage analytics
  • CRM analytics
  • Collection analytics
  • Detailed reporting and analysis

Sales and Contracts Administration

  • Inside sales
  • Pricing and contract preparation
  • Sales order taking
  • Ordering support
  • Inbound contact center

Order Provisioning and Order Management

  • Delivery process creation for new product and services
  • Order provisioning
  • Technical validation and support
  • Order Tracking
  • Rejected Order Tracking
  • Multi-Vendor Tracking
  • Order Management
  • Billing
  • Data Management

 

You Will Benefit From Our Industry Expertise:

  • LEC
  • CLEC (Post-paid & Pre-paid)
  • Wireless (Post-paid & Pre-Paid)
  • Wireless ETC
  • IXC
  • Broadband
  • Cable
  • Satellite TV
  • Wi-Fi
  • 3G & 4G (LTE)