Infrastructure

Designed to be rock solid & best in class.

The PanAmericom technology infrastructure and telecommunications framework are designed with redundancy and failover built throughout.

Multiple carriers

PanAmericom provisions long distance carrier service from many sources including your own choice installed on our premises. Our direct connection to various tier one carriers makes this easier, more resilient, and less expensive. Our own carriers include AT&T, Verizon, Level 3 and Pac West.

The Internet

PanAmericom takes the Internet seriously, providing a safe hosting facility for our customers. We maintain bandwidth with multiple carriers as well.

State of the art VoIP infrastructure

PanAmericom has standardized on a Voice Over IP communications platform. With switches in all our locations we have the potential for failover throughout. CTI integration is the cornerstone of our environment. Surrounding this platform is workforce management, call recording, voice mail, messages on hold, call accounting. We are capable of using the client’s platform of choice.

PanAmericom is at the forefront of VOIP (Voice over the Internet) with the ability to serve agents at home as well as at remote locations in a seamless configuration with our main office.  VOIP creates a unified ACD, creates opportunities for different carrier routes and makes for flexible wiring arrangements.

Features

PanAmericom provides a complete solution for third party outsourced call center applications. Some of the toughest requirements in the industry are relatively easy challenges due to our preparation and infrastructure. We make configurations daily while some companies do this once a month or even once a year. The experience shows through Computer Telephony Integration (CTI), custom on-hold messaging, web-based reporting, remote monitoring, call recording, VOIP, and predictive dialing.