Interactive voice response

Effective by design

The difference between an IVR experience that proceeds easily through the process of reaching a caller’s objective is not technology but design.

At PanAmericom IVR never strands a caller without the option of reaching a live representative trained to help them.

Good design includes the option for help

Nothing is more frustrating to the caller or more damaging to the reputation of the brand or company than being lost in telephone limbo without an easy way out. On the other hand, nothing is more efficient or effective than a self-guided, easy-to-understand self-service system.

PanAmericom gives you the best of both worlds with all its IVR programs and services. We can act as your primary IVR provider or as overflow and peak demand backup to your in-house programs.

IVR is about self-service, which many customers prefer.

However, no customer wants to feel lost or abandoned. So the design of effective IVR solutions always includes a way for the customer to opt for live support. Designed properly, IVR can help your customers get the help they need faster and more efficiently.

Pick a service, any service

PanAmericom offers many IVR applications: Lead generation, NACSZ capture, automated surveys, Help lines, FAQ’s, and Order Status. PanAmericom also offers Voice Broadcasting – the ability to send out thousands of calls communicating time-critical information.

  • Lead Generation
  • Qualifying Leads
  • Surveys
  • Customer Help Line
  • Dealer Locator
  • Virtual Agents
  • Name Lookup
  • Call Recording
  • Pre-Announcements
  • Automated Collections
  • Network Queuing – Spike Handler
  • Priority Routing
  • Service Level Alert
  • Product or Company Information
  • New Product or Services Announcements
  • Customer Account Inquiries
  • Order Status
  • Call Routing
  • Speech Recognition
  • Custom On-Hold Marketing
  • Broadcast Messaging
  • Automated Attendant
  • Disaster Recovery
  • Take-back and Transfer
  • Credit Card Validation
  • Integrated IVR